@filipePinto Hi Filipe. Are you getting any error messages? Let us know and we'll be happy to help.
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Antwort an @GooglePlayMusic
@GooglePlayMusic No error message . The app simply doesn't access my downloaded musicpic.twitter.com/60yDyOS3d8
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Antwort an @filipePinto
@filipePinto Hmm. Try clearing the cached data: Settings > Storage > Cached data > Clear cached data > Restart device. Does that help?2 Antworten 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic1 Antwort 0 Retweets 0 Gefällt mir
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Antwort an @filipePinto
@filipePinto That's odd. Try uninstalling and re-installing the Play Music app updates. Let us know if that works.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic will my downloaded music be there again ? I have a 128gb1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @filipePinto
@filipePinto Hmm. Let's get you connected with a Google Play specialist for more help: https://goo.gl/MQAu5f .2 Antworten 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic I didn't instructions to delete my downloaded music. I needed instructions on how to recover what was already downloaded1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @filipePinto
@filipePinto Hey Filipe. Just to clarify, were you able to get in touch with out support team? Keep us posted.1 Antwort 0 Retweets 0 Gefällt mir -
Antwort an @GooglePlayMusic
@GooglePlayMusic yes the support team came back to me immediately . Even great teams can't hide less than stellar apps#A4Effort1 Antwort 0 Retweets 0 Gefällt mir
@filipePinto Ah, got it. Appreciate the feedback and we'll share your info with the team.
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