Google Play MusicVerifizierter Account

@GooglePlayMusic I just wanted to talk via phone or via chat, but I had to go through the account verification process, supplying docs 4/

@GooglePlayMusic Just to talk with a support person? The queue for chat was 1-2 min it said. Filled the verification form online & docs 5/

@GooglePlayMusic "Thanks! A customer service rep will get back with you in 1-2 biz days" Uh, what happened to the 1-2 minutes? 6/

@GooglePlayMusic All to just ask what the problem was with why I couldn't start the trial. You could say that I was irritated. 7/

@GooglePlayMusic I happen to find another number online where an actual human being (I cannot remember her name) got *everything* 8/

@GooglePlayMusic taken care of on that single call. Hell, I would've been happy to have waited if I *knew* the Wallet verification 9/

@GooglePlayMusic that was what hung it up. But she got it all taken care of. Because she was so helpful, she probably turned that 10/

@GooglePlayMusic trial into a full paying account. The take-away: Your error messages need to be more meaningful. The process to speak 11/