@GooglePlayMusic Need help. Shuffled all songs from my library & when scrolling down, I accidentally swiped a sound & it got deleted. The confirmation pop-up w/undo option disappeared too quickly for me to tap & I couldn't even register which song was removed. Can I get it back?
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Antwort an @tina_ho
Thanks for the tag – to retrieve your deleted items, use a web browser then go to the Google Play Music web player > Click Menu ☰ icon > Trash > More > Undelete. You have 60 days to restore music to your library. More info here: https://yt.be/help/k9KG
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Antwort an @GooglePlayMusic
Thanks for the reply! I don't see anything when I go to trash. Definitely don't see a more option. Does that mean it wasn't actually deleted?
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Antwort an @tina_ho
More option is the icon with 3 vertical dots. Is your app updated to its latest version? Also, try refreshing your library too by clicking/tapping Menu > Settings > Refresh. If the song is still not there, most likely it was not deleted.
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Antwort an @GooglePlayMusic
If I'm supposed to use the web browser, doesn't it not matter what version my app is? Thanks for the quick responses!
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Antwort an @tina_ho
Since you're using Play Music from a browser, then having the updated version of the app isn't applicable in this case – sorry for the confusion. If you still don't see anything when you go to trash, then you probably didn't delete a song. Hope it helps!
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Antwort an @GooglePlayMusic
So when the pop-up said I had deleted a song, does that mean just from the playlist and not the library? Although I wasn't playing a playlist -- I had shuffled my library
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Antwort an @tina_ho
If you delete a song from your playlist, it will still be available in your Music library. But, deleted songs from your library will only be available to be restored from your Trash folder within 60 days. Learn more here: http://yt.be/help/ZvJi
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Antwort an @GooglePlayMusic
So I'm assuming telling my hub "Hey Google, play songs from my library" and then accidentally swiping a song from that list is removing a song from the library. So why is it not in my trash?
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If you think you have deleted a song from your Library (not more than 60 days), and couldn't find it in the Trash, we recommend reaching out (via chat or email) to our live support team here for further help: http://yt.be/help/purchases
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