@Google hi. I've bought 2 new pairs of earphones and both won't play music through Google play music app unless live caption is turned on. I've never had this problem with my previous earphones. Any help this?
Hmm, are you playing the app’s latest version over a stable internet connection? Make sure you’re signed in to the right account then try restarting your device. If you need more help, you can reach out to our live support team via chat or email: https://yt.be/help/Feai