@GooglePlayMusic @youtubemusic Are you aware that there's a glitch where users not connected to a WiFi network have to go to Downloads to play music?
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@GooglePlayMusic@youtubemusic It's as though in order for me to play downloaded music from Recents, Artists, Stations, Playlists, or Albums, I have too have a data or WiFi connection first. That's an inconvenience when riding a subway train.1 Antwort 0 Retweets 0 Gefällt mirDiesen Thread anzeigen -
Antwort an @EssDot323
Just to confirm – music can be downloaded to your Music library (while connected to the internet), and listen to them offline without an internet connection. More here: http://yt.be/help/Hphw . Hope this helps clarify!
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Antwort an @GooglePlayMusic
Hi. I understand that. The issue I'm having is that my offline music is inaccessible when I'm on a subway train where there's no data or Wi-Fi connection. When I don't have a data or Wi-Fi connection, I can only access my offline music from the Downloads folder.
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Antwort an @EssDot323
Have you tried checking if the "Downloaded only" option is enabled? Just tap the ☰ icon > Downloaded only. Also, you can try refreshing your library and see if it'll do the trick. Let us know how it goes.
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Antwort an @GooglePlayMusic
I refreshed my library and I'm still having the same issue. The last 4 offline albums in the screenshot aren't playing. Please note that my phone is in airplane mode.pic.twitter.com/igfFiCx8Tf
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Antwort an @EssDot323 @GooglePlayMusic
Also, I don't have "Downloaded only" enabled.
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Looks like you tried refreshing your library already and still getting the same issue – it's best to contact our support team for help. Here's how you can reach them: http://yt.be/help/i16t . Hope this gets resolved!
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