my @GooglePlayMusic app hasn't been working for weeks. what to heck
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Antwort an @SophiaSaur924
Sorry to hear about the trouble. Just to confirm, have you tried refreshing your music library from here: Google Play Music > Menu > Settings > Refresh > Restart? Also, let us know how are you accessing Play Music (browser/ iOS /Android). Keep us posted.
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Antwort an @GooglePlayMusic
i've tried that. i'm using Android. whenever i start a song, the app closes like 10 seconds in
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Antwort an @SophiaSaur924
Thanks for the info. Let's try clearing the app's cache: Settings > Apps > Google Play Music > Storage > Clear cache. Let us know if that helps.
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Antwort an @GooglePlayMusic
will that delete anything i have saved?
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Antwort an @SophiaSaur924
Clearing the app's cache won't affect your saved music or playlists. Hope this helps!
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Antwort an @GooglePlayMusic
i just uninstalled it and reinstalled it. it's working again
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Happy to hear it’s working now. Reach out with any questions!
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