We'd like to help. What device are you on? Any additional info or screenshots would help us look into the issue better.
Thanks for the screenshot. Could you check if you're signed into the right account? Also, please try these steps: Settings > Apps > Google Play Music > Disable and Enable the app > Restart. Note - this will delete your saved offline music.
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Thank you the reset worked.
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We noticed that you shared your email address publicly to help with your issue. Since emails are often considered private information we would recommend deleting your tweet.
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