@GooglePlay Hi, i just checked my bank statement online and i have been charged £11.99 but i havent bought any apps and i have checked all devices that i know that have my bank card on them
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I didn't pay for anything. My account was charged without me knowing. I have looked at my order history and my last purchase was last year.
As you see the charge on your bank statement, likely the payment was taken from your saved debit card on Google Play. If so, the refund shouldn't take more than 3-5 business days. Processing time can be affected by the card issuer too.
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Could it just be an unatherized payment by accident on your behalf? Because I know for sure I havnt bought anything from google play? Sorry for all the questions I'm just worried someone else could have access to my bank details
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James, your questions are always welcome. However, your banking information are considered private and sensitive. As such, we recommend you to reach out to one of our specialists and keep the conversation private: https://goo.gl/YN8zwG
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