@GooglePlay Hi, i just checked my bank statement online and i have been charged £11.99 but i havent bought any apps and i have checked all devices that i know that have my bank card on them
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Thanks for the help, does it usually take the full 7 days to be completed or could it be less?
Refunds take different amounts of time depending on how you paid. Refund timelines for all supported payment methods are detailed at the bottom of this Help Center article: https://goo.gl/mSzibF . Let us know if you any questions.
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I didn't pay for anything. My account was charged without me knowing. I have looked at my order history and my last purchase was last year.
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As you see the charge on your bank statement, likely the payment was taken from your saved debit card on Google Play. If so, the refund shouldn't take more than 3-5 business days. Processing time can be affected by the card issuer too.
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