@GooglePlayMusic so why is it some of the album's and songs on my SD card no longer show up in my music library? I even took out my SD card and put it back in and they are still not there. They all show in my phone's settings so why not my library?
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Antwort an @RedlanternAli
Sorry to hear about the trouble. Please try refreshing your music library. Here's how: Google Play Music > Menu > Settings > Refresh > Restart. Also, let us know how are you accessing Play Music (browser/ iOS /Android).
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Antwort an @GooglePlayMusic
How do I restart after I refresh it? Close the app and open again? Also I'm on Android.
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Antwort an @RedlanternAli
Yes, that's right! You can also try clearing the app's cache. Here's how: Play Music app > Menu > Settings > Clear cache. Keep us posted.
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Antwort an @GooglePlayMusic
So I did all that and still I don't see those albums or songs from my SD card. It makes no sense that it would only show some of albums and songs and not all.
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Antwort an @RedlanternAli
Try remounting your SD card with these steps: Go to your device Settings > Storage > Unmount SD card. Remove your micro SD card again from your device, then put it back in and restart. This should clear things up!
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Antwort an @GooglePlayMusic
Well I did all that and it didn't seem to work. I'm noticing that the library is always showing the music I bought from the store and not the ones on my SD card but some of these songs are also on my SD card so why has it suddenly decided to not access the SD ones....
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Antwort an @RedlanternAli @GooglePlayMusic
.....when in the past it always has and had no problem?
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Appreciate you trying the troubleshooting steps. Let's connect you to one of our Play Music support specialists to sort this out: https://goo.gl/56Mx1y
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