Appreciate your efforts in trying to fix it. We definitely want to sort this for you. Let's connect you to one of our Google Play Music specialists here: https://goo.gl/k26qsN . Hope this gets resolved.
Thanks for reaching out to us, Steven. You can deauthorize up to 4 devices per year using your computer or mobile device. Here's how to view the linked devices to your account: Google Play Music > Menu > Settings > Manage your devices.
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