@GooglePlayMusic Run the Jewels 1&2 not playing despite being albums apparently being "available".
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Antwort an @trevorengstrom
What happens when you try to play the album, Trevor? Please share if you are getting any error. We'd be glad to help!
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Antwort an @GooglePlayMusic
It skips over all the songs and says it cannot play that skipped song. Nothing else.
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Antwort an @trevorengstrom
Thanks for the info. Try uninstalling and reinstalling the app. This mostly helps fix the issue but will delete any offline music. Let us know if that works.
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Antwort an @GooglePlayMusic
This is actually happening on the web app, I refreshed the tab but didn't log out. Sorry I should have specified that. I'll try the Android app and see what happens!
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Antwort an @trevorengstrom @GooglePlayMusic
The Android app works perfectly.
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Antwort an @trevorengstrom
Ah, got it. Thanks for the additional info. Let's try clearing the browser’s cache and cookies: https://goo.gl/zSnjXD . Let us know how that goes.
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Antwort an @GooglePlayMusic
Playing it via an Incognito Browser works. Appears to possibly be a cookies thing, as clearing cache (all time) only in the main browser did not stop the issue. Thank you for the help!
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You're very welcome! We're here if you have any other questions.
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