Thanks for reaching out, Vio. You can download music so you can listen when you don't have an Internet connection. Here's more info: https://goo.gl/RWXExi
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But I had music already downloaded
Just to confirm, have your tried signing out and signing back in again? Also, ensure that your Play Music app is updated. Keep us posted.
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Where do I sign out
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Sorry for the trouble. You can try uninstalling and reinstalling the app. Let us know how it goes.
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