@Google I have a member of my community who plays pokémon go with us. She recently had her google account taken over by a fraudster and has therefore been unable to access the game. She's reached out to multiple areas, but no one is helping her. She's tried every recovery method.
Hi Daniel. If she sends us a tweet, we'll see what we can do to help. In the meantime, make sure she's completed the steps at http://goo.gl/2NTlW4 .
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Yes, she's attempted to compete those steps and I've even tried with her, but the fraudster changed the recovery information.
@LydiaMathisArt perhaps responding to@Google might get us somewhere. -
Thanks
@DanjRod91!@Google is there anything else I can do when I've already tried the recovery form multiple times and every time it has received an auto-response of not having enough info to prove it's my account?
End of conversation
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Thank you for responding btw :)
Thanks. Twitter will use this to make your timeline better. UndoUndo
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