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On June 21st I ordered a dishwasher from @Lowes.com
It was expected to arrive July 6th, not ideal... but we wanted it in black to match the rest of the appliances so that was our option.
June 28th I get an e-mail delayed until August 1st. Zero communication since.
Never received that dishwasher. Went to a store yesterday, because I finally had time, and just bought whatever they had in stock. In watching the appliance sales person trying to figure it out, it became painfully clear that the model I ordered wasn't even in their sales catalog
You'd think that they would let someone know that the thing they ordered is NEVER GOING TO ARRIVE rather than just wait for them to show up asking for their $600... but here we are.
This is the second abysmal @Lowes appliance experience of the year... but I don't expect it to
change... well ever, because this is what happens when you commoditize specialty products. Sears is gone, HH Gregg is gone, Best Buy is on it's way out... we're left with a world of hardware stores just carrying appliances as an after thought. Wal*Mart isn't the only evil empire
Ruining main street America, we're seeing an erosion of choice, and the only outcome is a stagnation of services.
#shoplocal
You are the third person I have talked to (the other two I personally know) that has had this exact issue with Lowe's, just insert a stove and washer so don't feel alone on this
I know I'm not alone, that's the problem. They know there are issues and are taking no steps to address them because there's no real alternatives anymore
Hi, there. I'm so sorry to hear about your experience! Will you please DM us with more info including your full name, email, phone number, and order number so we can look into this further?
Great news! You already had a message chain from me regarding this issue!
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