If you submit a form with @Wizards_Help about your missing War of the Spark sheet, make sure you use the same email you have on your eBay account or they'll just tell you "sorry, you're not on the list"... don't think that they could be bothered to check your name
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At least you got a response at all...
Don't worry, they escalated it it and then stopped responding... have a sneaky suspicion that this is all going to get even more frustrating before it's over