That’s great, but this is a canned answer. I haven’t left Griddy. I lost power and was without electricity for over 48 hours and you continued to charge my card over $250 dollars AFTER I lost power. AFTER I LOST POWER! I didn’t leave your company. I. Lost. Power.https://twitter.com/GoGriddy/status/1361857753275371521 …
We receive preliminary usage data from Smart Meter Texas the day after flow. That data often times contains estimated usage. Five days after flow, Smart Meter Texas finalizes that usage data, and any discrepancies are reconciled in your account.
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No one answers emails, no one answers the phone, my app shows my balance is NEGATIVE. This is not helpful. So will I be credited the over $450 I’ve been charged since right before I lost power? I should not be paying for an estimation when I had no electricity.
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They are going out of business
@Lollie_LuLu They can’t disconnect you because of a DNP order. Cancel your card or stop future payments to them and crank up your heater. - Show replies
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