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@GoGriddy has told me to PM them publicly, and I did. They have not responded with any solution. I feel like the public “ pm me “, is just a show.
So it turns out that Griddy’s way of helping in a time of disaster and crisis is by just sending you links to information already on their website. Thousands of your customers have paid literally THOUSANDS in the last 72 hours for electricity. What a great company you are. 
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