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Pay this amount off? Or when she switches to another company, she will have to let this go to collection agency. Do the right thing and help out your customers.
Is this even legal to charge $9 /kWh. I am seriously going to have heart attack.
Can you please reply to one of these publicly? Many, if not all, of your customers will be in the same boat. You should reach out to the texas government to secure a loan that let's people pay this back over time. Like, you guys have to do _something_ other than 
@GoGriddy has told me to PM them publicly, and I did. They have not responded with any solution. I feel like the public “ pm me “, is just a show.
It’s not! Pming you now. We are experiencing high contact volumes.
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