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@GoGriddy telling customers to find a different provider today lol. Nice job hedging on behalf of your customers. Bankruptcy and class action coming soon.
We started recommending our customers switch providers on Thursday we did a more stern ask on Friday. It was a tough decision to make to as our members to leave our service but we let them know as soon as ERCOT provided the day ahead data.
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Why did you not hedge energy costs on behalf of your customers? Surely a cap way out of the money two weeks ago would have been very cheap, certainly cheaper than losing 100% of your customers because your business model failed in an emergency.
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This is what sets griddy apart from others. All the other set hedged rates. Griddy doesn't which often makes them cheaper. It's the
@PUCTX that failed. They should have enforced a cap on@ERCOT_ISO.@GoGriddy should file a lawsuit on our behalf, but this isn't their fault. - Show replies
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@GoGriddy Please stop robbing my account for electricity in just couple of days you charged me 1200+ Suggesting customers to another provider does not happen overnight because of weather conditions they are taking over a week to do it. by the time it will happen you keep robbing -
It's not griddy's fault. They are having to pay that amount as well. This is the fault of
@ERCOT_ISO and the@PUCTX. I am hopeful@GoGriddy will be filing a lawsuit on our behalf to help reconcile these bills. - Show replies
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You may have started on Thursday, but I'm a customer and I didn't get an email until 2:47pm on Saturday. And 3:00pm was the cutoff. By the time I tried to switch all REP'S in Texas stopped allowing you to switch.
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I was in this boat as well, however I blame
@ERCOT_ISO and@PUCTX, not griddy. There should have been a wholesale cap if they're doing rolling outages anyway.
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@GoGriddy CFO should be fired immediately. Poor Capital Management, budget decision to lose 100% of customers, not raising money to cover costs to protect customers. -
That's the risk of wholesale. It's the job of the
@PUCTX to ensure@ERCOT_ISO doesn't let this happen. Griddy is just caught in the middle. Hopefully that puts them in the position to file a lawsuit against@ERCOT_ISO on behalf of their customers.
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I don't think there's any way Griddy could have known
@ERCOT_ISO was mishandling the grid so horrifically. A lawsuit should be forthcoming, but against ERCOT I believe. -
Thats what the cap is for. It would cost Griddy a negligible amount of revenue to hedge against price shocks. When they happen Griddy has locked in fixed prices at much lower rates than market. Every large traditional energy co. has them.
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