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GoGriddy's profile
Griddy
Griddy
Griddy
@GoGriddy

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Griddy

@GoGriddy

At Griddy, transparency has always been our goal. We know you are angry and so are we. Pissed, in fact. Here’s what’s been going down:⬇️

Texas, USA
griddy.com/post/griddy-up…
Joined August 2016

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    1. Kuso29‏ @KevinLa75658715 Feb 13

      @GoGriddy whats the point of telling us to switch to a different electricity provider this weekend when they don't process switches until after the spike?! #seriously #CustomerService #moneyhoard #lateresponse #dontcare

      2 replies 0 retweets 2 likes
    2. Griddy‏ @GoGriddy Feb 13
      Replying to @KevinLa75658715

      We will be populating options we find, here:https://www.griddy.com/post/how-to-switch …

      2 replies 0 retweets 0 likes
    3. Kuso29‏ @KevinLa75658715 Feb 13
      Replying to @GoGriddy

      It clearly says TDUs do not process changes over the weekend, with Monday being a holiday, it won't be completed till Tuesday. I have already seen that; do you guys not look at your own statement before sending it to customers?

      1 reply 0 retweets 3 likes
    4. Griddy‏ @GoGriddy Feb 13
      Replying to @KevinLa75658715

      We are constantly populating the list at the bottom with Reps that are available to switch. Some members were able to utilize the list to get signed up today.

      2 replies 0 retweets 0 likes
    5. Kuso29‏ @KevinLa75658715 Feb 13
      Replying to @GoGriddy

      Shouldn't this have been sent out earlier?

      1 reply 0 retweets 2 likes
    6. Griddy‏ @GoGriddy Feb 13
      Replying to @KevinLa75658715

      It was sent out earlier today and we've been sharing it via social all day.

      2 replies 0 retweets 0 likes
    7. Kuso29‏ @KevinLa75658715 Feb 13
      Replying to @GoGriddy

      The best part is that you didn't give enough advance warning during this critical time when many Americans are out of a job and now are expecting to pay >$100 over a few days just to stay warm? How do you feel about this,

      2 replies 0 retweets 0 likes
    8. Griddy‏ @GoGriddy Feb 13
      Replying to @KevinLa75658715

      It was not an easy decision for us to make to tell our members to switch, but as soon as we realized how high projected prices were going to be over the weekend and Monday because of updated weather forecasts, we knew we had to let them know as soon as possible.

      1 reply 0 retweets 1 like
    9. DJ‏ @DJ_Small_TX Feb 13
      Replying to @GoGriddy @KevinLa75658715

      Griddy notified customers via text of massive price jump up to $6 per kWh from pennies at 2:57pm TODAY & advised switching service providers ASAP because they care—Griddy goes on to say cutoff time on Saturday to switch utility providers is 3:00pm..

      1 reply 0 retweets 0 likes
      Griddy‏ @GoGriddy Feb 13
      Replying to @DJ_Small_TX @KevinLa75658715

      We also recommended to members that members may want to switch providers on Friday as well.

      9:29 PM - 13 Feb 2021
      1 reply 0 retweets 0 likes
        1. New conversation
        1. DJ‏ @DJ_Small_TX Feb 13
          Replying to @GoGriddy @KevinLa75658715

          I was notified for the first time SAT @ 2:57pm via text. I wonder which customers Griddy notified...However let us not forget NO other electric service provider is price gouging during this Feb 2021 Disaster officially declared by Gov Abbott #NoGriddy

          1 reply 0 retweets 0 likes
        2. Griddy‏ @GoGriddy Feb 13
          Replying to @DJ_Small_TX @KevinLa75658715

          We don't set the wholesale price fo electricity. The wholesale price of electricity is set by ERCOT and is based on the grid's supply and demand. We pass everything through without mark up.

          0 replies 0 retweets 2 likes
          3. End of conversation

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