Griddy

I understand, but I didn’t budget for a $300 electric bill this month when I live in a studio apartment-and I doubt others did either.

We totally get it! You have to do what is best for you!

And you need to do what is best for your customers. I’m extremely concerned about the health and safety of those who can’t pay or switch in time.

Of course! We are a member centric company first. That is why earlier today we sent an email to our members recommending what they should do based on their experience with the wholesale market and where they're at. I'll PM you what we said!

Do you actually believe your own lies? A member centric company would have provided earlier notice or honesty that all of our “savings” from using your services will be decimated with just one weather event.

We gave our members notice as soon as we received the information from the grid operator, ERCOT. They're the ones that set the wholesale price of electricity. While we value you as a member, we want what is best for your wallet and family even more.

I received just 13 minutes notice...didn’t see the notification until after 3pm...obviously this is a dire situation if a company is willing to tell their customers to switch providers. Exactly what are the projected rates (kWh) that are to be expected?

We have a smart reader. Unfortunately it was not possible for us. And we started this process earlier in the day. Your email minutes before 3pm was pretty useless.