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GoGriddy's profile
Griddy
Griddy
Griddy
@GoGriddy

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Griddy

@GoGriddy

At Griddy, transparency has always been our goal. We know you are angry and so are we. Pissed, in fact. Here’s what’s been going down:⬇️

Texas, USA
griddy.com/post/griddy-up…
Joined August 2016

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    Two-way (sending and receiving) short codes:

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    1. Hannah Priest‏ @hannahrpriest_ Feb 12

      I love @GoGriddy but I never expected to pay my entire normal monthly payment in ONE DAY. 😅😅

      2 replies 0 retweets 5 likes
    2. Griddy‏ @GoGriddy Feb 12
      Replying to @hannahrpriest_

      Although prices are currently high, we are confident are members will continue to save over the long run, just as has happened each year in the past.

      1 reply 0 retweets 0 likes
    3. Hannah Priest‏ @hannahrpriest_ Feb 12
      Replying to @GoGriddy

      I understand, but I didn’t budget for a $300 electric bill this month when I live in a studio apartment-and I doubt others did either.

      1 reply 0 retweets 1 like
    4. Griddy‏ @GoGriddy Feb 12
      Replying to @hannahrpriest_

      We totally get it! You have to do what is best for you!

      2 replies 0 retweets 0 likes
    5. Hannah Priest‏ @hannahrpriest_ Feb 12
      Replying to @GoGriddy

      And you need to do what is best for your customers. I’m extremely concerned about the health and safety of those who can’t pay or switch in time.

      1 reply 0 retweets 2 likes
    6. Griddy‏ @GoGriddy Feb 12
      Replying to @hannahrpriest_

      Of course! We are a member centric company first. That is why earlier today we sent an email to our members recommending what they should do based on their experience with the wholesale market and where they're at. I'll PM you what we said!

      1 reply 0 retweets 0 likes
    7. Nicole Cintron‏ @itcouldbepic Feb 13
      Replying to @GoGriddy @hannahrpriest_

      Do you actually believe your own lies? A member centric company would have provided earlier notice or honesty that all of our “savings” from using your services will be decimated with just one weather event. 😒

      1 reply 0 retweets 2 likes
    8. Griddy‏ @GoGriddy Feb 13
      Replying to @itcouldbepic @hannahrpriest_

      We gave our members notice as soon as we received the information from the grid operator, ERCOT. They're the ones that set the wholesale price of electricity. While we value you as a member, we want what is best for your wallet and family even more.

      1 reply 0 retweets 0 likes
    9. Ben Holderby‏ @Woolseyboy1 Feb 13
      Replying to @GoGriddy @itcouldbepic @hannahrpriest_

      I received just 13 minutes notice...didn’t see the notification until after 3pm...obviously this is a dire situation if a company is willing to tell their customers to switch providers. Exactly what are the projected rates (kWh) that are to be expected?

      2 replies 0 retweets 2 likes
      Griddy‏ @GoGriddy Feb 13
      Replying to @Woolseyboy1 @itcouldbepic @hannahrpriest_

      We've been told by multiple members that if users have a smart meter, it is possible to switch after 3pm on Saturday with TXU. They were able to switch effective an hour from now, by calling. We're also updating this blog post if we find more:https://www.griddy.com/post/how-to-switch …

      1:57 PM - 13 Feb 2021
      • 1 Like
      • Potatoluvr
      0 replies 0 retweets 1 like

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