The announcement was poor timing but the event was unprecedented. We do hop that our members will come back and be open once price protection is under our belt.
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I received 13 minutes notice to switch providers this afternoon. you’ll need to make this right. We’ve known about this storm potential since Tuesday and even though it’s tough to tell what comes to fruition a week out, it’s clear Griddy was not prepared for worst case scenarios
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We started to communicate about the storm to our members on Wednesday. It was a tough decision to tell people to go to another provider. We’ve been keeping track of market prices closely and even sent out communications the previous days with information to switch.
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