I'm absolutely livid because @GoGriddy charged me $50 for a service call where the guys literally didn't do anything. My husband was the one that got the A/C back on. In the middle of a pandemic when both my toddler and I were sick with Covid-19. Like what the actual fuck???
You're right, that situation doesn't sound ideal! But just to let you know, Griddy does not charge for service calls. It seems like that may have been a non-recurring charge for your utility. Reach out to our member experience team so they can take a look into this for you!
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I've been emailing your customer service team but they've been almost reluctant to get back to me. I see a $50 charge for a service call.. What is the truth?pic.twitter.com/wyGLbjVQIA
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Yeah, that looks like a non-reoccurring charge from your utility, not Griddy. We pass through everything from your utility without mark ups. What is the email connected to your Griddy account? I'd be happy to look into this further/reach out to our MX team for you.
End of conversation
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