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GoGriddy's profile
Griddy
Griddy
Griddy
@GoGriddy

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Griddy

@GoGriddy

At Griddy, transparency has always been our goal. We know you are angry and so are we. Pissed, in fact. Here’s what’s been going down:⬇️

Texas, USA
griddy.com/post/griddy-up…
Joined August 2016

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    1. Josh Janik‏ @diablo81588 3 Jul 2020

      @GoGriddy 25c/kwh and not a single alert from the new Griddy app. If it weren't for IFTTT I would have no clue it was happening. Please roll back to the previous app , this new one doesn't work reliably and the UI is a huge step backwards.

      3 replies 0 retweets 0 likes
    2. Erin McMann‏ @EMcTx 3 Jul 2020
      Replying to @diablo81588 @GoGriddy

      There were no alerts on the old app either.

      1 reply 0 retweets 0 likes
    3. Josh Janik‏ @diablo81588 3 Jul 2020
      Replying to @EMcTx @GoGriddy

      It was more reliable than the new one. I haven't had a single spike notification since Monday from the Griddy app, but there have been several from IFTTT. There also needs to be a customizable range, not whatever Griddy considers a spike.

      2 replies 0 retweets 0 likes
    4. Erin McMann‏ @EMcTx 3 Jul 2020
      Replying to @diablo81588 @GoGriddy

      I agree, it used to be reliable. I don't remember the last time I got an alert from Griddy. I'm still on the old app. I've been getting them from IFTTT for several hours.

      1 reply 0 retweets 0 likes
    5. Katie Gaultney‏ @gaultney 4 Jul 2020
      Replying to @EMcTx @diablo81588 @GoGriddy

      Yeah, I just checked yesterday’s usage. My usage was quite low, but my energy cost for the day was especially high. Shows the average for 4p was 22.9¢, but I didn’t get any alerts. Was high in the hours around that too. Bummer not to be able to adjust in real time bc no alerts.

      1 reply 0 retweets 0 likes
    6. Griddy‏ @GoGriddy 7 Jul 2020
      Replying to @gaultney @EMcTx @diablo81588

      Hi Katie! Sorry to hear that you have been experiencing issues with the price alerts. You may be on an outdated version of the app. Please uninstall the app and reinstall it. If that doesn't work please let us know so we can work with the technical team to resolve the issue.

      1 reply 0 retweets 0 likes
    7. Katie Gaultney‏ @gaultney 7 Jul 2020
      Replying to @GoGriddy @EMcTx @diablo81588

      Thanks. My app was and is up to date, and I still didn't get notifications for that one day of particularly high pricing. Judging by other social media comments, I'm not alone. I got them yesterday (?) though when it was $1.36/kWh.

      1 reply 0 retweets 0 likes
      Griddy‏ @GoGriddy 7 Jul 2020
      Replying to @gaultney @EMcTx @diablo81588

      Yeah, it seems like there have been a few of our members who are having this issue. I'll send you a PM with the information I need in order to create a ticket for you!

      2:59 PM - 7 Jul 2020
      0 replies 0 retweets 0 likes

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