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GoGriddy's profile
Griddy
Griddy
Griddy
@GoGriddy

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Griddy

@GoGriddy

At Griddy, transparency has always been our goal. We know you are angry and so are we. Pissed, in fact. Here’s what’s been going down:⬇️

Texas, USA
griddy.com/post/griddy-up…
Joined August 2016

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    1. mr mr‏ @w8lifter 12 Mar 2020

      mr mr Retweeted mr mr

      @GoGriddy I am a current customer but I cannot wait any longer for a summer surge price protection plan. Sorry.https://twitter.com/w8lifter/status/1238227504474787842 …

      mr mr added,

      mr mr @w8lifter
      @reliantenergy @GreenMtnEnergy What happened to your conservation plans that encourage customers to use less electricity? Why do you push plans that encourage and reward customers for using more? It's 2020 and #climatechange is a thing! Less use should mean lower bills!
      Show this thread
      2 replies 0 retweets 0 likes
    2. Griddy‏ @GoGriddy 13 Mar 2020
      Replying to @w8lifter

      The enhanced version will give you details about your personal load including suggestions on where to conserve energy and it will also incorporate details in regards to wholesale pricing so that you know exactly how much you can save when you make adjustments to your consumption.

      1 reply 0 retweets 0 likes
    3. mr mr‏ @w8lifter 13 Mar 2020
      Replying to @GoGriddy

      Thanks but you had sent customers something about locking in a price the day before. If that plan is no longer in the works, I will have to switch. I am not always able to monitor the price and there are times I have to use electricity when it's very hot. Time is running out.

      1 reply 0 retweets 0 likes
    4. Griddy‏ @GoGriddy 13 Mar 2020
      Replying to @w8lifter

      We get that and we are still looking into the best options. To your point of not always being able to monitor the price, our new home automation enhancements and personalized member data should assist in the immensely.

      1 reply 0 retweets 0 likes
    5. mr mr‏ @w8lifter 13 Mar 2020
      Replying to @GoGriddy

      Thank you, but you have been looking into options for at least 6 months. There is not much time left. I like your service and I appreciate your reply, but if you won't treat this with the urgency it deserves, then I will have to switch. You should have figured this out already.

      2 replies 0 retweets 0 likes
      Griddy‏ @GoGriddy 16 Mar 2020
      Replying to @w8lifter

      We don't just want to take a leap of faith and cross our fingers.

      9:40 AM - 16 Mar 2020
      1 reply 0 retweets 0 likes
        1. New conversation
        1. mr mr‏ @w8lifter 16 Apr 2020
          Replying to @GoGriddy

          I cannot afford to do that either. You suggested some great solutions last year. Pity that you did not implement them. Yesterday was my last day with @GoGriddy and everyone I know who used @GoGriddy last year already switched. Sorry I cannot handle a summer of uncertainty.

          2 replies 0 retweets 0 likes
        2. Griddy‏ @GoGriddy 16 Apr 2020
          Replying to @w8lifter

          We're in the process of revamping our app in order to help combat August. Currently, the app gives you access to the wholesale price of electricity and a 24 hour price forecast.

          0 replies 0 retweets 0 likes
          3. End of conversation

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