I had crazy low energy costs $3.65!!? in December using @GoGriddy. Sign up here and you can too, plus you'll get a $50 credit on your first bill: http://ssqt.co/meetLf7 pic.twitter.com/wbB2igcw5z
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Griddy does have the ability to clarify things when your customers tweet partial info that is misleading. You choose not to clarify. Instead you choose to “like” (i.e., endorse) the incomplete, misleading info. That’s on you. (And it’s a dubious business practice, too.)
We choose not to critique them on which part of the app they would like to share. But, if people would like more info or our members are unhappy, we would be happy to further educate.
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Since we last spoke, Bob, we revamped our onboarding process/emails, ads, are going to launch a new website this month, as well as a new onboarding series on our app.
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That’s good. But don’t compromise that good work by not playing straight in some of your other public communications.
End of conversation
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You don’t have to “critique.” Just supply the relevant complete info: “We’re thrilled Michael is happy with his rate. The rate he showed was for energy only. The ‘all-in’ rate for a customer with his usage that month would be approximately x.x¢ per kWh.” See how easy that is?
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Per our confidentiality guidelines and the PUC we don't publish personal information without their consent such as usage and rates. But if you're okay with breaching people's personal information, go ahead!
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