We learned a lot in August.We realized there were a few things we didn’t plan accordingly for, areas we fell short, and instances where we ultimately let a lot of you down.We're not perfect, we will make mistakes but we will pivot and learn from them. https://www.gogriddy.com/blog/uncategorized/what-went-wrong-in-august-and-what-we-are-doing-to-fix-it/ …
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Not sure this is a real solution. I do understand the market risk-so I locked in with another REP over the summer and was willing to pay more-just like I have house insurance. Why not offer (for an extra $5? per month) some sort of insurance wrapper to a max energy charge (20¢?)
We sent out 3 protection plans for our members to look at and vote on. The one most voted on will eventually be put in place.
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You did? “Sent out”. What year is this? 2011? Just put it on the app. This is your problem. You want to be “cutting edge”, yet you constant revert to email for your fail safe “we warned you”. MAJOR Alerts, apps, texts. So many better ways of warning of high prices
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We send emails, push notifications, and have projected prices to warn our members.There's also IFTTT where you can customized the notifications you receive. But yes, our pole for the price protection plans went out through email. It was quicker than building a poll within the app
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Thanks! I think that will be interesting to see the results. Since I am not a current customer and did not get the email, would you be able to share what you sent out?
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We are still in the beginning stage but will update you when we can. Thanks for the interest!
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