A message from our COO and 15 year energy expert. https://www.gogriddy.com/blog/uncategorized/5-things-to-know-about-these-extremely-high-prices/ …
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@GoGriddy could have ethical commercials explaining the inherent risk of gambling with them.
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Unless you changed it or took it down, your FAQ gives customers the mistaken impression that in order to cancel, they have to contact Griddy customer support. That FAQ is misleading! Since your CS has been pretty unreachable lately, lotsa customers think they’re stuck on Griddy.pic.twitter.com/sjeXSFpRDu
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I see you did finally change the FAQ on how to cancel—but the FAQ with misleading cancellation info was still up on your website at 9:54 am on 8/16. For any customer who tried to contact you but couldn’t get through, you should refund all charges they incurred thereafter.pic.twitter.com/6rcxolAcnr
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This is so unfair! Yes, true info about how to cancel Griddy is on your website NOW, but your website was providing misleading cancellation info until YESTERDAY. What about all the desperate people trying—unsuccessfully—to get thru to your CS to cancel? They should get refunds!pic.twitter.com/BBqsJrSyCT
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