@GoGriddy My husband and I switched less than a month ago and I haven't been impressed with anything so far. Y'all have cost me so much in just three weeks... The fluff emails are making things worse... 
We understand you're frustrated. The grid has hit record high demands lately that no one could expect and it has sucked. And we get that. But that is why we have no contracts and no break fees. We know Griddy comes with a learning curve of the industry.
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that's wrong--the record high demand has been predicted by ercot the entire year in their reports
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Your brushoff response is noted.
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25% of my 2018 total bill was hit on Tuesday alone. That’s not a learning curve
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