Yep. Failures are inevitable in any human endeavor. Healthy systems have fewer failures and then improve after they do have a failure, unhealthy ones don't.
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The true test of any management system is how it deals with failure and encodes self improvement
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So much this! Hong Kong is entering a new wave, and I know that the determination of HKers and thus far swift and proportionate public health responses, will mean that we will work together to get it down once again. Still a bit envious of Oz but glad to be here!
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(And so happy for my Melbourne friends.)
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And learned from
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