We're sorry for your frustration. We regret our stores are unable to take back items that have tags cut out of them. Please send us a DM with your email address and the number underneath the bar code on your receipt and we'd be happy to see how we can help.Thanks
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Here is the ripped pant leg right down the seam.
@Gap won't exchange it.#gap#CustomerService@GapInc#pijamaspic.twitter.com/E3TK5jPquZ
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Sorry to see this! If you can send
@Gap a DM with the store location you went to, as well as the order number and email address used to place the order (if purchased online) we can certainly look into it for you. Thanks! - 1 more reply
New conversation -
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I would but Twitter says I can't DM the
@GapInc account...Thanks. Twitter will use this to make your timeline better. UndoUndo
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