Now I’m reading people have been waiting TWO MONTHS for their orders? That’s just crazy. I recently purchased from a competitor and they advertised delays, but didn’t take my money until order shipped.
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Hi! We do not charge until your items are shipped, you may be seeing a pending authorization hold. We apologize for the delay and would like to look into the status of your order. Please DM us your order number and email. We look forward to hearing from you. - Gap
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Placed an order on 5/2 & was told it’d be delayed (while all my orders placed after that are already here). When’s the new shipping estimate coming? Or should I just cancel my order?
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Hi Cole, we are are sorry about the delay. while we do not have an updated shipping date, please know we are working diligently to get orders processed and shipped as quickly as possible. We appreciate your patience and understanding. Thank you, Gap
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@GapInc I have had the worst customer service from you all. I have tried calling and always on hold for over 45 min. Check your DM’s. I sent you one.Thanks. Twitter will use this to make your timeline better. UndoUndo
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I have been trying to contact customer service. On hold for 1 hour every single day this week! ANy chance I can get in contact with someone
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Hi, We are sorry to hear this! We are currently experiencing high call and chat volumes, which is resulting in unusually long hold times. If you still need assistance, please dm us with your order number and the email address you use to shop with us.
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Be careful ordering online from
@GAPInc. They idiotically use UPS for only half the delivery than downgrade it to the USPS. The USPS steals & also loses things so I have no idea why they do not just sent it UPS or FedEx. The uselessness of the USPS is EPIC. -
@tgatp Hi! We have responded to your tweet in a DM, thanks Gap Customer Relations
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What a horrible company. Taking our money but not sending the product. What do I need to do to cancel my order?
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Good luck with canceling. I have tried to cancel one that went to my old address and could not. Time went to old address , I have no way of getting it and can’t get a hold of anyone at
@GapInc . On hold with CS over 45 min now.
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