@TeamYouTube hey guys, any idea why I can't add any videos to my 'Favourites' playlist? Happens on Android & Desktop, I just get an error when I try to :(
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Replying to @GamingSpeedy
Just to confirm, what error message do you see? Share screenshots and more info, we'll take a look!
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Replying to @TeamYouTube
I don't get any error or message - I try to add it to the playlist - it appears to be ticked. I then refresh or go to my favourites and the video isn't there.pic.twitter.com/hxdA30eHE9
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Replying to @GamingSpeedy
Thanks for the info. Have you checked our Help Center article on creating and managing playlists which might help you in this situation: https://goo.gl/nVCVJ6 ? Hope this helps.
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Replying to @TeamYouTube
I've been using playlists for 8 years, I know how they're supposed to work - they're not working right now :/
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Replying to @GamingSpeedy
Just to confirm, have you tried long pressing on the 'Add to playlist' option to see if you're able to add it to your favorite playlist? Keep us posted.
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Replying to @GamingSpeedy
Thanks for the info. Could you try clearing your browser's cache and cookies? Here's how: https://goo.gl/dwzcyo . Also, try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.
1 reply 0 retweets 0 likes
Sorry, these steps didn't work.
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Replying to @GamingSpeedy
Thanks for giving it a try. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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