This is a story of customer service:
This weekend had a new washer, dryer and Refrigerator delivered by @Hagedorn_Appl. The purchasing process with Greg was great. The delivery guys were also great, took the time to properly install everything (and were tipped quite well).
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When there was a problem with the hose that was attached to washer, I went to
@Hagedorn_Appl Thursday morning, and the gentlemen who installed it hopped in his car with a better hose, acme straight over and fixed it. The local company came through.1 vastaus 0 uudelleentwiittausta 0 tykkäystäNäytä tämä ketju -
All this is in stark contrast to the awful customer service and sheer incompetence of
@GEAppliancesCo and@costco. Ordered 2 sets of washer and dryers from@costco. The first set was sent to Louisville (90 miles away from where I live). The second set was a@GEAppliancesCo set2 vastausta 0 uudelleentwiittausta 0 tykkäystäNäytä tämä ketju -
It was clear that late on a Friday having to haul a washer and dryer up some steps to my unit was not of interest to this delivery guy. I sent him on his way. Immediately called
@costco customer service to get them to deliver these items the next day by someone willing and able1 vastaus 0 uudelleentwiittausta 0 tykkäystäNäytä tämä ketju -
to install it. Not surprisingly, they claimed they could not get it done before Wed. So I asked for the
@GEAppliancesCo number and called them. After getting to a supervisor and making it clear that I did not want that same delivery guy, she told me they could deliver it Tue.1 vastaus 0 uudelleentwiittausta 0 tykkäystäNäytä tämä ketju -
First thing Tuesday morning,
@GEAppliancesCo delivery calls and says they can't deliver washer because it has a dent in the front (wasn't told of that on original delivery, wonder how that happened and who was responsible?) Then the person on the phone starts arguing about2 vastausta 0 uudelleentwiittausta 0 tykkäystäNäytä tämä ketju
Adam, Copying in @GE_Appliances who should be able to assist. You can also reach out to eresponse@geappliances.com
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