@TeamYouTube 10 minutes on support chat with a guidelines question. He didn't know the difference between verified and certified. Considering they are advising creators they should know these things. I've contacted them 3 times about this issue and received 3 different answers.
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Most of the time they have been ok for me but this issue has really made me second guess the reliability of chat support for now.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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