@FrancescoC That's not good. Let us know if there's still something we can do to try to help - flights, bag issue. We're a tweet away. ^JD
Yet another magnificent customer service experience from @united airlines... NOT
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@united flight booked with ff miles. You downgrade me at the gate with a promise to refund the points.
End of conversation
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@francescoc don't fly@united fly@lufthansa and make sure it's actually operated by them ;) -
@heinz_gies@united@lufthansa Having been gold on united, I was not expecting them being so penny wise and pound foolish. -
@francescoc good thing is@united and@lufthansa share a frequent flyer program i think ;) - 1 more reply
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