Dear @DeliverooHelp, for the last time. Your driver not only threatened and abused me, but tried to pick a fight. And all you do is reply with "We are awfully sorry", "we expect professionalism from all drivers" and "we have raised it with our serious complaints team".
I will believe it when I see it. Almost two weeks on, you have not contacted any of the witnesses who saw the incident. Nor have you requested CCTV footage, addressed any of my concerns or replied to my questions.