SEND ANOTHER EXPLANATORY EMAIL
This evening, a technical problem generated an email to some customers stating their upcoming flight was cancelled. This email was sent in error. We sincerely apologize. You may confirm the details of your trip by entering your confirmation number on our website.
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You’d think right???
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Glad I thought to check friggin’ Twitter! Something told me it was an issue but with the money I spent on the tickets, you couldn’t be sure. Another email would be nice! You can’t even get through your phone lines.
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Mine just says a change, not canceled yet everything looks the same.
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Same here!
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This tweet was long overdue. Need to address these things quicker.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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It would be nice if your PR team sent a follow-up email out. This is a stressful travel week. Being on hold listening to weird elevator music for a long period doesn’t help. You could also put a recorded message on the hotline, too.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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tried this in “my trips” but it says “ERROR my code is invalid”. (it’s not)
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You comin to see me?
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PLEASE COMMUNICATE!!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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