Flowinity

Ok, but I haven't had internet for 2 days, I have nearly used up all my data already. I know its not the router because I tried 2

Does the connection work normally if you connect a computer directly to the primary modem via an Ethernet cable to where it normally runs to a router/local networking equipment? - https://iihelp.iinet.net.au/Troubleshooting_iiNet_Cable_for_No_Connection … - Tal

Which device are you getting this info from? The router or the modem? As mentioned, your service operates using a dynamically assigned IP which would change if the session and associated lease expires as it has done in this instance. We cannot assign it back. - Tal

It's a modem router.

At this stage it'd be best for members of support to assist with testing in line with the linked guide. Is there a best time later today that they can call the primary account contact to assist? - Tal

Can't you just restore my internet

As far as we can tell there is nothing wrong with our end of the connection, hence the need for further testing through support contact and the steps linked in the help guide. We also cannot allocate back the same IP you once had on a dynamic connection. - Tal