@iiNet my invoice number is 107215771 I would like you to look into my account and see why I don't have internet and get my IP back in the process
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Does the connection work normally if you connect a computer directly to the primary modem via an Ethernet cable to where it normally runs to a router/local networking equipment? - https://iihelp.iinet.net.au/Troubleshooting_iiNet_Cable_for_No_Connection … - Tal
No, The IP doesn't assign since I have had the same STATIC IP since March 2018 I don't know why you removed it but here is the internet infopic.twitter.com/TYLnW3wNWl
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Which device are you getting this info from? The router or the modem? As mentioned, your service operates using a dynamically assigned IP which would change if the session and associated lease expires as it has done in this instance. We cannot assign it back. - Tal
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It's a modem router.
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At this stage it'd be best for members of support to assist with testing in line with the linked guide. Is there a best time later today that they can call the primary account contact to assist? - Tal
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Can't you just restore my internet
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As far as we can tell there is nothing wrong with our end of the connection, hence the need for further testing through support contact and the steps linked in the help guide. We also cannot allocate back the same IP you once had on a dynamic connection. - Tal
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Can I pay a little extra for a static IP to be on my account? $400 per month is overpriced imo and all I want is a Static IP on my account (and my internet to work)
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We don't offer static IP allocation on residential plans and services, a business plan would need to be selected based on the service you're using. Let us know when would work best to have a member of support touch base to assist with troubleshooting. - Tal
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I will be switching ISPs if you don't restore my internet. People are not happy that their websites are down and this is 100% your fault.
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