@iiNet my invoice number is 107215771 I would like you to look into my account and see why I don't have internet and get my IP back in the process
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Thanks for that. To answer, residential services and connections are given a dynamic IP allocation which can and will change if a connection is reset. If you require a static IP, these are included on our business range of plans: https://www.iinet.net.au/business/internet-products/fibre/cable/ … - Tal
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All available plans for that service type are included on the linked page. If you'd like to discuss this and any other options, we're happy to help arrange contact for you from the team at a time that suits you best? - Tal
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Ok, but I haven't had internet for 2 days, I have nearly used up all my data already. I know its not the router because I tried 2
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Does the connection work normally if you connect a computer directly to the primary modem via an Ethernet cable to where it normally runs to a router/local networking equipment? - https://iihelp.iinet.net.au/Troubleshooting_iiNet_Cable_for_No_Connection … - Tal
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No, The IP doesn't assign since I have had the same STATIC IP since March 2018 I don't know why you removed it but here is the internet infopic.twitter.com/TYLnW3wNWl
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Which device are you getting this info from? The router or the modem? As mentioned, your service operates using a dynamically assigned IP which would change if the session and associated lease expires as it has done in this instance. We cannot assign it back. - Tal
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It's a modem router.
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At this stage it'd be best for members of support to assist with testing in line with the linked guide. Is there a best time later today that they can call the primary account contact to assist? - Tal
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Can't you just restore my internet
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