Hello, thanks for getting in touch. We'd be happy to look into this further, are you able to provide either a reference or recent invoice number so that we can locate your details? - Chris
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Reference and invoice numbers are non-personal information and safe to post here. Alternative you can E-Mail your details to us at iiOnline@iinet.net.au - Chris
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You never answered my original question "Is there another way other than giving you my reference or invoice number?"
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I wouldn't recommend posting anything other than a reference/invoice number on social media for privacy and security reasons - Chris
Fin de la conversation
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