Thanks for reaching out. Mind sharing a screenshot of your channel's monetization page: https://yt.be/help/v9Zf . We'll take a look.
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Thanks for the detailed info. Could you help us with a screenshot of what you see on this page: https://yt.be/help/T5nY ?
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No need for a screenshot... it says Custom thumbnails | Lets you use custom thumbnails for your videos. Your account isn't eligible at this time. Learn more | Not Enabled And don't post a link telling me how to enter my phone number. It's a PRIVATE number you are NOT havig it.
End of conversation
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