We'd like to help. Are you able to share the screenshot of the monetization page from Creator Studio: https://goo.gl/ySjhEs ? Also, could you share more insight on the issue you're facing with the AdSense account? That'll help us investigate. Thanks!
I know someone that had similar issue. If the money is not transferred to Adsense and your account is terminated or demonetised, you will never get it. My friend tried a lot :/