Hey @Facebook why is it so hard to contact you? I thought we were friends?
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Replying to @the_hybrid_life
Please let us know how we can assist you by tweeting your question to us, The_hybrid_life. -IK
8 replies 1 retweet 2 likes -
Replying to @Facebook
You sent me an email saying someone was trying to access my account. I emailed back confirming it *wasn't* me and yet you still allowed that person access to my account as a subsequent email informed me! I've emailed you to investigate but heard nothing. This is from 09/04/20
1 reply 1 retweet 3 likes -
Replying to @the_hybrid_life @Facebook
I emailed back straight away saying it wasn’t me, confirming the account was hacked. Nothing changed despite going through every step of the help centre and almost 2 months later, the hacker still has access and had disabled and deleted my accounts. This is causing such distress
2 replies 0 retweets 4 likes -
Replying to @FrancescaFollis @Facebook
I can imagine. I'm also unable to access my account as someone else has the details and there is still a lot of personal information on that account. It's deeply worrying. I hope it gets sorted soon
1 reply 0 retweets 1 like
Please secure your profile by following the advice in our Help Center, The_hybrid_life: https://www.facebook.com/help/203305893040179 …. Once you restore your access, please activate two-factor authentication to increase your account safety: https://www.facebook.com/help/148233965247823 …. We hope this helps. -IK
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