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  1. Pinned Tweet
    Mar 16
  2. 3 minutes ago

    Many organizations misinterpret best practices and/or implement principles badly.

  3. 2 hours ago

    Users have come to expect an optimized user experience as a basic requirement. Would you agree?

  4. 2 hours ago
  5. 4 hours ago

    We've got 232 software solutions listed. Is your company included?

  6. 5 hours ago
  7. 5 hours ago

    A new report by identifies what it says is a serious shortfall of in organizations

  8. 5 hours ago

    How To Implement A 'Design With Intention' In Your Next Build

  9. 7 hours ago

    Business Benefits of Service Management. via

  10. 10 hours ago

    With your reputation on the line, hiring an IT service desk manager should never be taken lightly.

  11. 10 hours ago

    3 tips for hiring top-notch service desk managers

  12. 11 hours ago

    Is just hype that we can ignore until it goes away, or is it a real value proposition for the business?

  13. 12 hours ago
  14. 14 hours ago

    Securing the Internet of Things.

  15. 14 hours ago
  16. 17 hours ago

    Three surprising reasons why your first call resolution metrics may indicate performance problems!

  17. Retweeted
    21 hours ago

    21 Women of Digital to Follow in 2017 via

  18. 18 hours ago

    This 1 Problem-Solving Behavior Sets Self-Made Billionaires Apart

  19. 21 hours ago

    4 Ways Entrepreneurs Are With 3-D Printing

  20. 23 hours ago

    In the majority of cases when isn't working, it is not the tool that is at fault, it's the propcesses.

  21. Jun 8

    Building continuous improvement into your organizational DNA is crucial to ensuring profitability,

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