Hurricane Ida’s intensity has caused catastrophic damage in its path, including a load imbalance to the company’s transmission and generation. We’re making every effort to learn more and rectify.
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This page is monitored during business hours. For customer service, please call 1-800-368-3749. To report power outages & emergencies, 1-800-968-8243.
Entergy New Orleans’s Tweets
UPDATE: All hospitals in Orleans Parish have been restored. ✅
Stay updated on restoration progress here: enter.gy/6018yILxr
As a result of #Ida’s catastrophic intensity, major transmission lines that deliver power to NOLA are currently out of service. We know of one downed transmission line that spans the MS River. The destroyed tower withstood #Katrina. Stay informed ➡️ enter.gy/6013yv0mc.
UPDATE: We have provided back-up generation to the New Orleans Sewerage and Water Board. Power will not be restored this evening, but we will continue work to remedy. For more: enter.gy/6012yvjoQ
UPDATE: As we restore, we're moving from the New Orleans East area, toward Ninemile/West Bank, from west to southeast then back around – almost in a loop. As generation becomes available and transmission lines are brought back into service, we’ll begin restoring in this path.
Early this morning, crews turned power on for some customers in Eastern New Orleans with generation supplied by the New Orleans Power Station. This is the first step in bringing power back to the metro region after Hurricane Ida's devastation.
Want #stormprep info all in one place? Then be sure to bookmark the Operation: Storm Ready guide that can help you with #hurricaneprep and more: enter.gy/6019D95J1. #stormready #safety
Entergy has taken the first step to restoring power back to the region. The first light shined early this morning in New Orleans East. Crews will have to methodically bring back additional transmission lines over time to provide additional pathways for progress.
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Along with our standard storm prep, crews are practicing social distancing. For their safety and yours, please stay away from work zones. If you need to report an outage, call 1-800-ENTERGY. Learn how we are preparing during the pandemic: enter.gy/6013GGxSl
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Entergy has determined two options to bring first lights into the Greater New Orleans area by late evening Wednesday, Sept. 1.
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We’re making progress! After Hurricane #Ida brought destructive winds to the area on Sunday, we’ve restored power to parts of Uptown, Midtown, the CBD, additional neighborhoods in the East and the Carrollton area. Stay updated on our Storm Center: enter.gy/6010yxYWA
As of 8 p.m. Halloween night, crews have successfully restored power to over 330,000 customers who lost service following Hurricane Zeta. For the latest restoration information, visit: enter.gy/6018Gho7Y
Entergy’s first restoration priorities are public safety issues and critical facilities, such as 911 centers, hospitals and pumping stations. We restored power to parts of the city today, and we are working to get all customers back online as quickly and safely as possible.
As we enter the height of the #hurricaneseason, remember that being #stormready is the key to #safety. Check out these tips and resources as you make sure your personal storm plans are in place: enter.gy/6015DQ47R.
Our restoration force is now nearly 26,000 workers strong, hailing from 40 states. The recovery process will continue to accelerate in the coming days as this electric army takes aim at Ida's destruction.
A few need-to-knows for our customers ➡️ enter.gy/6015yxhud
It will likely take days to determine the extent of damage to our power grid in metro New Orleans and far longer to restore electrical transmission to the region. Deanna Rodriguez, president and CEO of Entergy New Orleans, shares updates with early this morning.
Even in the field, our crews are practicing social distancing. For their safety and yours, please stay away from their work zones. If you need to report a problem with your service or get bill payment help, we’re just a phone call away. 1-800-ENTERGY. enter.gy/60141Q386
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Thank you to the crew members who came from around the country to help restore power to people impacted by #HurricaneIda. Crews will continue working to restore power in all affected areas until the last light is on.
Our thoughts are with those impacted by #HurricaneMichael and our crews are on their way to safely help restore power in Northwest Florida. Stay safe. #StormReady #SafetyFirst #WePowerLife
Our crews are encountering damage as a result of Hurricane Zeta. There is no way to know if a downed line or any other damaged electrical equipment is energized or not, so if you encounter any damaged equipment, keep your distance & call 1-800-9OUTAGE (800-968-8243).
“We’ve never seen anything this large. Even with Katrina, the damage was extended to multiple states. With Ida, nearly all of the damage is here in Louisiana,” said Joe Book, sr. manager of distribution engineering for Entergy in Louisiana. Stay updated ➡️ enter.gy/6019yLrI5
The start of #hurricaneseason isn't until June 1, but that isn't stopping preseason #tropical weather. Entergy is prepared and wants you to be #StormReady too. Learn more: enter.gy/6019DgihH #stormprep #safety #wepowerlife
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Scammers are relentless in their efforts to scare unsuspecting #utilitycustomers by threatening to disconnect services if immediate payment is not made. reminds you to be cautious. For more, visit enter.gy/6019DdHQ7 or enter.gy/6011DdHQh. #stopscams
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For over 120 years, has provided crucial community services to southeast Louisiana families. cards.twitter.com/cards/1qfefj/4
#HurricaneIda was one of the strongest storms to make landfall in Louisiana and retained hurricane status nearly to Mississippi. Here is a gallery showing some of the damage: enter.gy/6017yaEzH
Do not go near downed power lines or electrical equipment (and don't climb standing utility poles either)! If anyone sees a power line or electrical equipment on the ground or in the trees or bushes -- call us at 1-800-9OUTAGE. Find more safety tips ➡️ enter.gy/6018yxoEp
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Crews continue to make progress restoring customers affected by #Zeta. Please refrain from approaching crews at their job site because these can be dangerous locations and interruptions can slow their progress. Stay updated ➡️ enter.gy/6012Gh89s
Our storm team has been preparing for Ida by making sure equipment is ready and available to help restore power quickly and safely to customers.
Ozanam Inn works to end the cycle of homelessness. They provide food, clothing and shelter to those in need. cards.twitter.com/cards/1qfefj/4
We've released preliminary estimated restoration times. Specific restoration times down to the local area are continuing to be developed and will be released in the coming days. Estimates are subject to change, and we'll issue updates as we learn more. ➡️ enter.gy/6019yIRN9
Ozanam Inn provides food, clothing and shelter to those in need. Entergy proudly supports their mission to end the cycle of homelessness.
Entergy proudly supports NORD Foundation as they invest in our recreation system for all New Orleanians. cards.twitter.com/cards/1qfefj/4
The most dangerous part of a storm is often just after it has passed. Stay away from downed power lines and areas of debris. Report downed lines at 1-800-ENTERGY. For more: enter.gy/6017yvBnN
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Some damage in the Carrollton area Entergy New Orleans crews are encountering while working to safely restore power following last night's strong storms. To learn more about our restoration process ➡️ enter.gy/6019yBpxP
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Under either scenario, New Orleans Power Station and Ninemile Power Station will be extremely valuable and important local sources of generation providing power to customers. Learn more on our site ⬇️.
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As of 8:30 a.m., there are 6,193 customers in New Orleans without power, down from a peak of 180,000 from #HurricaneZeta. Estimated times of power restoration are available by clicking the red banner at the top of our View Outages website: enter.gy/6018H6E1C
Temperatures hit record levels across much of #Louisiana in May, and no relief from the heat is in sight in the months ahead. Here are some simple steps you can take now that can add up to energy savings later: enter.gy/6012Dittn #EnergyEfficiency #WePowerLife
It's Labor Day, but our crews aren't taking the day off. In the past eight days, we've restored 136,000 - or 66% - of the customers impacted by Hurricane Ida. ➡️ enter.gy/6015yLLoZ
Should #Ida disrupt service in your area, remember the best ways to report an outage is to call, text or use the Entergy app! You can also report an outage online: enter.gy/6017yvpT1
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Following Hurricane #Zeta’s landfall, just 1 mph below a Category 3 storm, damage assessments are 50% complete. Tomorrow morning, we will provide information including restoration estimations where possible. Thank you for your patience. Stay updated ➡️ enter.gy/6012Gh1Ia
Entergy’s Louisiana customers are asked to voluntarily reduce their electricity usage, especially between 5 p.m. and 9 p.m. this evening. This is due to the demand for electricity potentially exceeding the available generation due to the extreme cold: enter.gy/6019H9cgJ
. provides crucial community services to southeast Louisiana families. Entergy proudly supports their efforts.
Friends of Joe W. Brown Park keeps NOLA beautiful and encourages healthy lifestyles via community programs. cards.twitter.com/cards/1qfefj/4
Now that Hurricane Ida has moved out of the area, we're conducting inspections of the system to get a clearer picture of what will be needed to repair the destruction. Full damage assessment could take several days, as many areas are currently inaccessible.
Where empty commercial rooftops once stood, shiny new panels are capturing the power of the sun and putting it directly on the electric distribution grid: enter.gy/6017ERWWD #rooftopsolar #commercialsolar #NOLA #DTECH2019 #WePowerLife
Hurricane Ida caused more damage to our distribution system than Katrina, Delta and Zeta combined. Even without the entire system being assessed, Ida’s damage to utility poles is nearly double that of Laura. Learn how crews are meeting the challenge. ⬇️
. creates opportunities for students that otherwise wouldn’t be available. Click to learn more. cards.twitter.com/cards/1qfefj/4
In another move to harness the power of the sun where empty rooftops stood, and reached agreement to install solar panels on the roof of the agency’s Carrollton Streetcar Barn. enter.gy/6011ExtTf #commercialsolar #rooftopsolar #WePowerLife
As #NOLA recently remembered #HurricaneKatrina, our thoughts are with those affected by #HurricaneFlorence. Employees from around the system are ready to support. Learn more about it: enter.gy/6013D0SqX #safetyfirst #stormready
NEWS: filed its proposal for implementing the benefits of the recent federal tax reform legislation. Savings could be realized as early as June 2018. Learn more: enter.gy/6016DnIDw #WePowerLife
We anticipate the vast majority of customers in Orleans Parish who can safely accept power will be restored by Sept. 8. Customers along Chef Menteur Highway east of Chef Pass are estimated to be restored by Sept. 29 if they are able to receive power. enter.gy/6010y09He
With extensive damage, we have a lot of rebuilding ahead of us. We’ll be better prepared to give restoration estimates once assessments are done. Pictured are staged crews yesterday, ready to begin assessments once it's safe to do so. More from : enter.gy/6012yvt4Y
As we begin to restore power in the city, remember that downed lines could be energized. Please keep your distance from downed lines and equipment. enter.gy/6012yxRcO
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A cat got into a substation that feeds parts of Uptown, Central City, Mid-City, and the CBD, and caused a flash when it came into contact with our equipment. Crews are safely working to make equipment repairs and restore power to all as quickly as possible.
Utility workers from all over the country are helping us restore power, thanks to our mutual assistance agreements. It's the first visit for some, and they're getting a taste of the region from the humidity and hospitality to alligators! 🐊 🐊 🐊
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Additionally, crews will continue to repair damage across the distribution lines that serve homes and neighborhoods in the region. Simultaneously, damage assessment will continue in those areas hardest hit.
Viet NOLA is a crucial resource center for minority residents in Louisiana. Entergy proudly supports their altruism.cards.twitter.com/cards/1qfefj/4
An anticipated storm team of more than 20,000 and growing has begun assessing the vast damage and destruction across New Orleans and southeast Louisiana caused by #HurricaneIda. Learn more:
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💡 Restoration of certain critical transmission lines that tie the Greater New Orleans region to the larger electric grid – the preferred solution; OR
💡 Creating an “island” that would temporarily isolate the Greater New Orleans region from the larger electric grid.
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Today, we joined city leaders to discuss Hurricane Ida's catastrophic damage. Our base crew of 4,300 will be joined by an additional 21,000 (and counting) from 22 states to help assess damage and restore power. Stay updated: enter.gy/6018ya6lM
#DYK that April is #NationalVolunteerMonth? That's why employees returned to #OzanamInn one recent lunch hour to dish up 176 hot meals for the city's homeless. Read more! enter.gy/6010DjBku #volunteer #Entergy4Good #WePowerLife
. provides millions of meals to New Orleanians in need, as well as nutrition programs for our youth. cards.twitter.com/cards/1qfefj/4
Our crews, contractors and mutual-assistance partners will restore service to customers as safely and as quickly as possible. We currently have a workforce of 11,450, and with additional requested resources, we anticipate mobilizing a team of at least 20K. enter.gy/6015yv7gB
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This process of bringing power back is dynamic. It’s a balance of all components of producing and delivering energy. For the latest ⬇️
. develops a more educated and skilled workforce to help our community thrive. cards.twitter.com/cards/1qfefj/4
Based on historical restoration times, customers in the direct path of a storm as intense as Ida may experience outages for more than 3 weeks. Customers in the hardest-hit areas should plan for the possibility of experiencing extended power outages.
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We anticipate the vast majority of customers in New Orleans Parish who can safely accept power will be restored by late evening (Sept. 8). If your neighborhood has been restored and you are still without power, please check your electrical equipment.
All damage assessments should be complete today, and once complete, we will be able to begin providing estimated power restoration times. More updates from today's #Ida restoration press briefing:
Restoration efforts proceed in an orderly manner. Once generation and transmission infrastructure is back online, power is restored to critical community services such as hospitals, water treatment plants, police and fire stations. ➡️ enter.gy/6014yxRZ4
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As of noon, we have restored nearly 150,000 customers, including all hospitals, a number of grocery stores, pharmacies, gas stations, hotels and restaurants. We anticipate the majority of customers who can safely accept power to be restored by Sept. 8. ⬇️
Additional severe weather moving thru area. Our crews are assessing damage and will restore power as soon as it is safe. #safetyfirst
Looking for a collection of local, state, and federal resources available to those recovering from Hurricane Ida? We’ve compiled a list of available critical service providers and resources available to you. Learn more ➡️ enter.gy/6015yxVfb
This Halloween, we're working to deliver more treats to our customers through the weekend as we continue to restore power after #Zeta. Remember, if you see crews out in your neighborhood do not approach utility workers at a job site. Stay updated ➡️ enter.gy/6017Gh90R
The first #advancedmeter has been installed in #NOLA! These meters bring tools to help you manage energy use and are the foundation of #gridmodernization. Read more here: enter.gy/6016ERcYk & check out this story: enter.gy/6017ERcYZ #AMI #WePowerLife
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Our storm team has restored power to nearly all 178,000 customers impacted by Hurricane Zeta. We're zeroing in on the hardest hit areas like Venetian Isles, pictured below. Thank you for your patience as we work to restore power quickly and safely!
We have crews in the thousands ready to respond to the potential damages and outages Hurricane Laura brings, once it is safe to do so. For their safety and yours, please stay away from work zones. If you need to report an outage, we’re just a phone call away. Dial1-800-9-OUTAGE.
Our crews, contractors and mutual-assistance partners are working long hours, restoring service to customers as safely and as quickly as possible. We have approximately 5,000 crew members currently restoring service or en route for customers whose power was affected by #Zeta.
As we begin week two of restoring power from Hurricane Ida, we are encouraged by the fact that damage assessment is 100% complete and we have restored power to 42% of our customers who can take it. Listen to our daily leadership update for more details ➡️ enter.gy/6011yLXkN
Nearly 26,000 workers from 40 states are assessing damage and restoring service to our customers. We know customers need estimated restoration times, and we're working to provide initial estimated restoration times for all customers by Friday morning.
It was a busy Labor Day for our restoration team! Workers across southeast Louisiana have restored power to more than half of all customers who were affected by Hurricane Ida. ⬇️
In the wake of Hurricane #Zeta, our storm team is working to repair damage to approximately 2,500 poles. No two are the same. Issues such as location, accessibility and connections all impact restoration timelines. Learn more: enter.gy/6015GhmjS
. provides millions of meals to New Orleanians in need. Entergy proudly sponsors their crucial community efforts.
Hurricane season starts June 1. We're #StormReady and encourage everyone to get their personal storm plans in place now if you haven't already done so. Check out helpful #safety and #hurricaneprep info: enter.gy/6016EmyR8 #safetyfirst #NOLA #lawx
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Taking #NOLA to the forefront of cities powered by #renewableenergy, is adding 90MW of #solar to its already clean energy mix through projects at 's Michoud Facility, on land and on land in : enter.gy/6018E00rs #WePowerLife
Entergy’s Louisiana utilities have set estimated restoration times for most customers affected by Hurricane Zeta. A list of those times broken down by parish can be found here: enter.gy/6015GhjmF
Our crews are working tirelessly to restore power, starting with critical services. Learn more about the critical services we're supporting: enter.gy/6011yxNaN
Unlike most linemen who drive service trucks, Lonnie Hamilton's vehicle of choice is an airboat. But as a recent incident proved, Hamilton's airboat can be useful beyond his regular duties. enter.gy/6014EIZEM #actsofkindness #thankalineman #wepowerlife
When #HurricaneKatrina wreaked havoc on #NOLA's urban #treecanopy, the city became the most deforested in America. This spring, the partnership between & reached a significant milestone: 50,000 trees planted! enter.gy/6011Egybc #WePowerLife
We observe a period of quiet time on customer outage notifications between 11p.m.-7a.m., so you won’t get text alerts or phone calls from us with outage updates during that time. Check out this video to learn how to use our View Outage Map: enter.gy/6185GmfdT.
Crews have been working hard to restore service in the wake of Hurricane #Zeta. Many thanks to Today's Ketch Seafood and Restaurant for showing them a little love! We appreciate the support! #PoweringThruTogether #LouisianaStrong
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Chris, the storm was that intense. Ida tied for fifth with several other storms for highest wind speed when making landfall in the United States. Ida is tied with Laura, 2004's Charley and storms in 1932, 1919, 1886 and 1856 for hitting the United States with 150 mph winds.
We’re continuing to prepare for the impacts from Hurricane Ida by securing specialized equipment like high water vehicles and rear alley machines as well as materials like poles, transformers and wire. Here’s an inside look at one of our local service yards:
Crews from at least 22 states and the District of Columbia are joining us in the restoration process. All crews and contractors will be following the required COVID-19 safety protocols. When you see crews working, please keep them safe and healthy by practicing social distancing.
We've restored power to all Entergy New Orleans customers who can safely receive it. If the electrical equipment connected to your home is damaged and you're still without power, we'll continue to work with you. Thank you for your patience and stay safe!
#TropicalStormGordon was a good reminder to always be #prepared. September is #NationalPreparednessMonth, and we encourage you to stay #stormready at all times. Learn more here: enter.gy/6019DLynR #NatlPrep #SafetyFirst
Eight days after being struck by one of the most destructive hurricanes to ever hit the United States, we have restored more than half of the 902,000 LA customers who lost power due to the storm. Listen to our daily leadership update for more details. ➡️ enter.gy/6017yL2f5
We have restored power to 72% of New Orleans customers impacted by #HurricaneZeta. Customers can get estimated restoration times by visiting the outage map, and clicking the "Important Storm Information" banner at the top of the map: enter.gy/6011Ghoid
. recently added a force of some 100 extra personnel to its ongoing #distributiongrid #reliability improvement efforts. The extra boots on the ground made an impact citywide – installing switches, replacing crossarms & more. Check it out: enter.gy/6010DFTm4.
Substantial progress has been made this week in the areas of assessment, repair to facilities and restoration of power to critical customers, large industrial customers, homes and businesses. enter.gy/6011yIfnU
