I've spent the past 4 weeks at work trying to make sense of a deeply manual process that depends on customer behavior and sometimes there just is no solution. Humans are fickle. Algorithms just cause us to be more creatively fickle.
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The genie is out of the bottle. This isn't a Facebook problem. It's a "we have fundamentally changed how humans receive and process information" problem.
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I spent a lot of time last night thinking about a very specific vulnerability. In social justice we talk about amplifying the voices of the oppressed rather than speaking over them.
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I wanted to share Syrian stories. To amplify their voices. But I rapidly learned that I do not habe nearly enough context or knowledge to know what I am sharing, to evaluate the veracity or motives of the source, or to even understand all the sides of the conflict.
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A large follower count and a blue check means people trust, perhaps too much, what I share. I have to be responsible. But that leaves me as a failure to do what I preach: amplifying voices.
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AI can't solve this problem because human intelligence can't yet solve iy. We haven't yet built tools to scale human intelligence at the scale with which we can blast raw information. Rather than looking at AI, we should maybe be building better tools to help people understand.
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Ok I think I just wrote a new tech talk here.
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End of conversation
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